Report a concern
A private form for telling Donum that something went wrong.
If something at Donum has gone wrong, or might have, we want to know.
What to report here
- Money or a gift that did not go where it should.
- A gift that was promised but did not arrive.
- Someone at Donum, or at a partner, who harmed, threatened or exploited anyone.
- Someone asked for money, or a favour, in return for a chance.
- Anything else that seems wrong.
Not for this form
- In danger, or in a crisis? Contact the police, emergency services, or the government office that deals with it.
- If you need help yourself, use the Need help? page.
- For a comment that breaks the rules, use "Report this" under it.
Who reads it
Your concern goes to a separate private database, in Germany, that no other part of this site can reach. It is never published. Two people receive it at the same time: our Executive director and the chair of our board. Neither can mark it resolved without the other. If it is about one of them, the other and one of our two board members read it instead. If you say on the form that it is about one of them, that person cannot open it in the tools our team uses. Nobody else at Donum can open it there. Our tools do not let anyone delete it before the five years are up.
What happens next
A person reads every concern. If you leave a way to reach you, we write back within 7 days to say we have it. If it is not resolved within 30 days, we write again to say why and what happens next. When it is resolved, we tell you what we did, as far as we can without harming anyone else's privacy. You don't have to give your name. We keep a concern whole, and delete it five years after it is resolved. To add to a concern or ask about it, send another and give the reference you are shown after sending. Our privacy page says who runs this site, and what you can ask of us.
Nobody will be punished for raising a concern in good faith, and raising one will never count against your own chance.